OpenSoft

Directory / Helpdesk & live chat

Open source Helpdesk & live chat

Support ticketing, shared inboxes and customer chat. Ranked by health score.

Zammad

94 · Healthy

Ticketing and helpdesk system with email, chat, phone and social channels in one view.

AGPL-3.0★ 6.0kLast commit today

Chatwoot

89 · Healthy

Omnichannel customer support inbox covering website chat, email, WhatsApp and social channels.

Open source (permissive)★ 38kLast commit today

FreeScout

76 · Stable

Shared-inbox helpdesk in PHP, close in spirit to Help Scout, extended through modules.

AGPL-3.0★ 4.6kLast commit 4 days ago

osTicket

54 · Caution

Veteran PHP support-ticket system that routes inquiries from email, web forms and phone.

GPL-2.0★ 4.0kLast commit 4 months ago

Papercups

15 · At risk

Live chat widget and support inbox built with Elixir and React.

MIT★ 6.1kLast commit 4.4 years ago

At a glance

Health and license are separate verdicts: a project can be well maintained and still not be open source.

ProjectHealthLicenseStarsLast commit
Zammad94 · HealthyAGPL-3.06.0ktoday
Chatwoot89 · HealthyOpen source (permissive)38ktoday
FreeScout76 · StableAGPL-3.04.6k4 days ago
osTicket54 · CautionGPL-2.04.0k4 months ago
Papercups15 · At riskMIT6.1k4.4 years ago

Paid products these replace

Alternatives to FreshdeskAlternatives to Help ScoutAlternatives to IntercomAlternatives to Zendesk

Scores refresh nightly from GitHub. How we score.