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94 · HealthyTicketing and helpdesk system with email, chat, phone and social channels in one view.
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Directory / Helpdesk & live chat / Zammad
Zammad
Ticketing and helpdesk system with email, chat, phone and social channels in one view.
Will it still be around?
Health 94/100 · Healthy
Activity, bus factor and issue responsiveness. Breakdown
Alternative to
Savings proposal
A 25-agent team on Zendesk Suite Professional pays about $2,875 a month. Self-hosting Zammad costs about $576 a month to run plus $2,880 to set up, so it pays for itself in month 2 and saves about $79,884 over three years.
List price: Zendesk Suite Professional, billed annually. Marked most popular. Suite Team is $55 per agent. Source, checked 2026-10-07.
Saved over 3 years
$79,884
Pays for itself
Month 2
Saved in year one
$24,708
Each month
$2,875 → $576
Show as a table
| Month | Zendesk | Self-hosted | Difference |
|---|---|---|---|
| Today | $0 | $2,880 | −$2,880 |
| Month 3 | $8,625 | $4,608 | $4,017 |
| Month 6 | $17,250 | $6,336 | $10,914 |
| Month 9 | $25,875 | $8,064 | $17,811 |
| Month 12 | $34,500 | $9,792 | $24,708 |
| Month 18 | $51,750 | $13,248 | $38,502 |
| Month 24 | $69,000 | $16,704 | $52,296 |
| Month 30 | $86,250 | $20,160 | $66,090 |
| Month 36 | $103,500 | $23,616 | $79,884 |
Assumptions you can change
Self-hosting Zammad usually means several services (analytics store, queues, search). Hours are for one engineer; the server cost is a typical cloud VPS with backups and grows with the number of people using it.
Not included: paid editions or features of Zammad (see What's free?), large data migrations, and compliance work. All amounts in US dollars at list price; your negotiated price may differ.
Health score: 94/100
Activity45% weight
100/100
- Last commit today (100/100).
- 2638 commits in the past 12 months (100/100).
- No GitHub releases published, so release cadence is not scored.
Bus factor30% weight
87/100
- Top contributor wrote 35% of the last 100 commits (past 12 months).
- 9 people authored those commits.
Responsiveness25% weight
92/100
- 93% of all issues are closed (429 open, 5321 closed) (100/100).
- 26 of 30 recent issues got a reply or were closed (87/100).
Score v2. How the health score works.
License
GNU Affero General Public License v3.0 · Open source (copyleft)
OSI-approved license that requires sharing changes under the same license when you distribute (AGPL: also when you offer it over a network).
Detected by GitHub as AGPL-3.0.
What's free?
Enterprise features many open-core projects keep for paid plans.
| Feature | Self-hosted, free? |
|---|---|
| SSO (SAML) | Unknown |
| SSO (OIDC) | Unknown |
| SCIM provisioning | Unknown |
| Audit logs | Unknown |
| Role-based access control | Unknown |
| Multi-tenancy | Unknown |
We haven't verified which of these features are free for this project yet.
GitHub metrics
| Stars | 6.0k | Forks | 1.1k |
|---|---|---|---|
| Last commit | today | Commits, 12 months | 2.6k |
| Releases, 12 months | none on GitHub | Last release | – |
| Contributors | 154 | Active authors | 9 in last 100 commits |
| Open issues | 429 | Closed issues | 5.3k |
Snapshot from 2026-10-08.